FAQs

General

How do I sign up for an account?

You will create a username and password the very first time you complete checkout.

How does the site work?

Couldn’t be easier! Find a course you like (or a million). Add to your cart. Checkout. Watch the video. Take the quiz. Print your certificate (which is instantly available). Rinse and repeat.

How do I sign up to be on your e-mail list?

It’s as easy as pie (don’t worry, we were referring to the gluten-free, dairy-free variety).
Click here for the e-Newsletter Sign-Up.

You should know – we never sell or hand out your information to third parties. That’s just not how we roll.

How can I recommend a course topic or instructor?

Just reach out and let us know!

Pricing & Payment

How does pricing work?

That’s easy! We do a flat-rate of $40/credit hour for most courses.

Which forms of payment do you accept?

We accept all major credit cards, as well as PayPal. We don’t accept cash or checks – sorry for the inconvenience! (Please note: with PayPal, you can pay via your banking account).

Courses

After purchasing a course, how do I access it?

Check out the ‘My Courses‘ link in our header at the top-right of every page.

How long do I have access to a course?

Forever! All of our courses have lifetime access – you can always come back to access your courses whenever you want!

How many times may I watch a course?

You can watch a course as many times as you would like for-ev-er!

What is your refund policy?

Courses are non-refundable, non-exchangeable, and non-transferable. If you are experiencing a problem with a course, please contact us.

Continuing Education Credits

How do I know if a course has continuing education approval?

Please check out the individual course page for specific CE approval. If you scroll down to the section called “Continuing Education Approvals” on the individual course page, you’ll see all of the CE approval details (board name, hours approved, and category, if applicable) listed there.

Is there a way to search for courses based on CE approval?

Yes! We’ve built a custom searching feature on our Course Catalog page that allows you to filter for courses with CE approvals that you specifically need. Just go to the Course Catalog page, click the “CE Approvals” tab, and start typing in your board’s name. Don’t see your board listed and you want to get CE with us? Let us know. We’ll see what we can do!

Have a question that you don’t see here? Please let us know.